Frequently Asked Questions

Quick Answers for Happy Paws (and Parents!).

Still got a question? Don't hesitate to reach out—we'd love to help you out!

What payment methods do you accept?

Ready to checkout? For a seamless and secure experience, we currently accept all payments exclusively through PayPal.

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

Do you offer warranties on your products?

Yes, we offer warranties on all our electronics products to ensure our customers' peace of mind. Each product comes with a standard manufacturer warranty, and we also provide extended warranty options for additional coverage.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.

Do you offer free shipping?

Yes, we offer free shipping on orders $75 and above. Please check our shipping policy for more details on eligibility and delivery timeframes.

Didn't sniff out your answer? We're here to lend a paw, fellow fur parent! Get in touch anytime.